Microsoft certified remote desktop support
Wired Office Computer Services - est. 2005
We analyzed the remote desktop support calls we received from our Australian customers and found a significant percentage were short duration calls of 30mins or less. These calls were for minor issues such as shown in the list below. It seems a lot of people are happy to pay for quick and efficient service if it saves them hours of fiddling around and reading online forums and how-to guides.
We are based here in Australia and not part of any national franchise. Our office is in Western Australian but we provide remote desktop support to customers all over the country. We're only a phone call away.
You can expect a quick fix 30 minute support call for just $49 to resolve issues like this:
These are a sample set of common reasons or recent reasons why people called us. Most of our calls are from not so savvy computer users so they a technician who can talk to them and explain things in plan language. Customer service and leaving a great impression is the key to success in this business. That's why we have grown a local and national list of loyal customers.
Instant remote desktop support - 7 days a week until around 8pm each evening.
It pays to utilize the skill and experience of a professional computer repair service. Since 2005 we have developed a reputation for quality service which resolves issues quickly and in best practice. Band aid solutions tend not to last long - we get to the real underlying causes of problems. You do not pay anymore for professional service, and often you will even pay less because of the time frame.
You can have a mobile computer technician at your door often within an hour or two. Onsite service is treated as priority. We offer onsite, workshop based, and remote access service. You choose the best option for you. Need advice? Just give us a quick call.
We are user friendly and communicate technical terms and issues in plain speak.
How to use this support service in an optimum way.
First of all, give us a preliminary call and tell us what the problem is. Some issues are standard general IT and can be fixed by our technician in his/her sleep. But other times we might need to check on the knowledge base or otherwise prepare to fix the problem as quickly as possible in a timely manner. We make every effort to understand the issue and the best way to solve it before logging in to your computer or laptop. This helps keep your cost to the minium and keeps our customers happy!
We charge in 30min blocks. Time to process your payment is not on the clock.
Most common question - is your remote access service safe?
Computers are digital filing cabinets which store years of work related information, financial records, treasured family photos and so on. There are some anxieties about allowing a stranger access into your computer.
Here are three reasons to trust our service:
Our service areas and time zones explained.
New customers please note the time zone difference. We are generally available until 8pm Perth time.
What happens if my support job takes longer than expected?
Of course, we always aim to resolve your issue quickly. We've been around since 2005 as wiredoffice and we'd like to be around a lot longer. We want to keep customers satisfied. But there are times when a job takes a longer time than expected. If the job takes an hour you will be charged in 30min blocks.
However, some people want a complete indepth security scan and remove lots of bugs or malware. This can take several hours but we will agree on a price for the lengthy jobs. Usually capping prices at 2hrs, regardless of how long it takes.
Please book your computer early for same day service. Call first to be sure we are not on calls. The first 30min payment is accepted via credit card prior to commencing the support call.
Credit card payment systems accepted.
We accept most of the normal credit cards. We do not accept card that are merely debit cards, or American Express and other high surcharge cards.
Random Helpful tip for Windows 10 computer users!
Here are a bunch of tips to get you up to speed on Windows 10.
What's wrong with your laptop and should you buy a new model? - diagnosis fee only$49.
These days it may be wise to hang on to your laptop a little longer because Moore's law doesn't strictly apply anymore. If you have an Intel Core i3, Core i5, or i7, with 4-8GB ram installed, you are not going to do much better when compared to off the shelf laptops.
There is also not a huge difference between 7th generation chipsets and 8th gen chipsets. I personally am still using 6th and 7th generation laptops with no issues at all.
Like most mechanical/electrical devices, they need maintenance. With computers that could be every six months to a year. You'll be thankful for the performance boost a good maintenance can bring to low or under performing systems.
We can also do this servicing via remote desktop support. If you call at the right time we can do this overnight. Plus give you a set price!
|Remember to have your laptop plugged in to the mains when using remote support.|
*Pricing models shown above may change at any time with notice but are valid at time of writing ( remainder of 2018)