The Wired Office Blog



 

Computer repairs Joondalup – 6027

Computer repairs Joondalup 6027

 

Computer repairs joondalup

 

Wired Office (est.2005) provide Microsoft Certified computer support services for business and home or home office in Joondalup, and Perth’s northern suburbs.

Are you looking for experienced and trusted computer repairs in or around Joondalup? Look no further!

Given our many years of experience and up to the minute technical knowledge we usually resolve computer problems very quickly, not just the issue itself but we will identify the root cause of the problem to help ensure it doesn’t happen again.

Three levels of service

  1. safe, trusted remote access support means we can log in to resolve your problem and get it resolved without the need for a technician onsite. It’s also much cheaper. We have a quick fix option of just $49 for 30mins. You can call us 7 days a week.
  2. If you are located in Joondalup or any of the surrounding suburbs you can bring your PC into our workshop in Duncraig. This is a good option for bigger jobs, such as putting in a new drive, scanning for malware, and so on, because we will give you a capped flat price regardless of the time we spend. So for most jobs you can know in advance. You still get our famous same day service or pick up next day service.
  3. Like most other services we can attend onsite. This is usually same day turnaround. Standard onsite charges apply but no travel fees are applied.

We are available 7 days a week, by appointment (text or call first).

We fix problems big or small

  • slow computer? This type of job is best brought into the workshop because you can save on extended tech onsite charges. Duncraig is only a short drive from Joondalup and close by suburbs. We can also clear your PC or laptop of malware with a remote access connection. Please enquire.
  • viruses, malware, other threats? In most cases these bugs can be removed quickly, even when your own antivirus does not detect them.
  • we do not make a profit on any hardware you require!
  • swap out your tied hard drive with a super fast SSD drive and dramatically improve performance!

 

 
 


 

How not to clean your computer of dust

 

Computers attract dust because they often do not have proper filters. Computers are seldom opened for cleaning because of the out of sight out of mind issue and dust can build up until the PC shuts down due to ESD (electro static discharge).

Dust is a big problem for computers in business, industry and home, and can significantly reduce the lifespan of the electronics. Using canned air is a risk to health according to this article at wikipedia, and when canned air is tilted it may release refrigerants. Aside from this canned air is generally not strong enough to effectively clean embedded dust in CPU sinks and the like.

Air compressors are too powerful for the delicate electronics boards of computers. Many types of air tools such as compressors create static electricity which weakens computer main boards.

The safest option for forced air with enough velocity to power clean embedded dust needs to be an ESD safe device.

 

We can provide this type of de-dusting inside desktop computers whilst onsite for a general support service call – for home or business. If you can have the computers prepared for cleaning before a tech arrives it will cut down on time/cost.

If you are in Perth’s northern suburbs call to book in a support call out. You can also bring your pc to us for a through clean out (Saturday mornngs best) while you wait – for $25. Remember to call or txt first.

 
 


 

How to prevent logging in to last user account in windows 10

 

How to stop auto login to the last logged in user in windows 10. This question has been around since Windows 10 came out and there’s plenty of frustration showing up on the forums for windows 10.

There is a general war cry going, fix this bug Microsoft or I’ll go back to windows 7, or worse, I’ll turn to Linux! There have been registry hacks on various forums to change the value of the last user account but this has been blocked by recent updates.

 

To log into a different user account you can log in from with the exiting open user account. To do this just follow these steps:

  1. from within the current account press windows key + L
  2. the lock screen will be activated and in the lower left you can choose which account to login to

Recent changes made the other users show up at the logon screen. Look for other accounts in the lower left of the login screen.

 
 


 

The Case of the Missing Emails for anything bank related

 

One of our clients was not receiving any emails in Hotmail or Outlook.com if the email contained any reference to banking or the financial running of his business here in Perth Western Australia. He had contacted hotmail help desk who were unable or unwilling to resolve the issue.

Here is how the scam worked.

  1. emails sent to the client were being siphoned off if they contained invoices, bank details, BSB numbers – just about anything to do with the financial running of the business.
  2. the missing emails were then used to instruct the sender to note a change of banking details. A new BSB and Acct number was issued for a new account at the ANZ bank. This bank was here in Australia and any payments to this account were no doubt forwarded to another bank account in a foreign country.
  3. any emails with baking related information, remittance advice, etc would never arrive in our clients inbox.

We were able to locate all the missing and forwarded emails, track down the email address of the thief and prevent any further access to the account. By now we had discovered the bank (ANZ), and with absolute certainty the method used to hack our clients passwords through hotmail. The client then had some information to hand over to the federal police.

If you are facing a similar situation don’t delay, contact us today to help you resolve this issue.

 
 


 

TV will not show some photos – solved.

 

I downloaded a bunch of photos from various holiday destinations and put them all on a USB stick. But when I plugged them into my Panasonic TV some played ok in the slideshow and others came up blank with a “cannot read file” message.

I am not a big photo user generally so I went online to various forums to see who had discovered what the problem was. I was surprised by the number of people facing this issue. Frustration was being vented and some were threatening to return their new TV’s to the store to get another brand that could play jpeg images. Even though some forums had a SOLVED stamp at the top of the forum there were no answers anywhere.

Some disgruntled users wrote to their various TV manufacturers and posted the replies on the forums. Sony, Panasonic, and LG to name a few generally suggested that if a photo had been edited in Photoshop CS or Photoshop Elements it had added data to EXIFF data and would not play on a TV. This seemed to be most common answer. But I removed all traces of EXIFF data from my sample jpegs and they still wouldn’t play. I tried editing and saving from Microsoft Paint and other editing tools to test the Photoshop theories. They still wouldn’t play.

I know a lot of people in forums attempt to provide answers off the cuff but I am surprised at those big TV firms technical departments offering answers without testing their ideas first. It’s lazy and not very good customers service.

I knew there was no chance of finding the answer to this online so I set about solving it myself. I knew most likely the Occams Razor theory would apply here. It’s probably going to be a simple answer because a jpeg is fairly simple technology that has been around a long time. Many respondents to the forum questions suggested it is the JPEG “progressive” technology together with “poorly designed TV media technology” which was at the core of the problem. Talk about over-thinking! It didn’t help that many seeking help claimed that photos beyond a certain year were the ones affected and some were insistent about this.

Eventually, I discovered the problem to be resolution. All my problematic photos were saved via the “save as to web and devices” in Photoshop CS5, but I did not consider the resolution. The Web and Devices output did not change the screen resolution to 72dpi. Once that setting was edited under the “image” menu in Photoshop the photos were viewable on my Panasonic TV. Bring the photo back in and edit the DPI and save it via Web & Devices.

 

 
 


 

System restore not working after virus scam

 

When you get a pop up alert for a virus from fake tech support companies the first thing many users do is panic and call the number on the screen. But often within a few minutes the penny drops and the victim turns the computer off. Then they try to run a system restore either from within the system or outside the system using the repair my computer option.

It can be disheartening to find at this point that the restore failed. This is because system restore is the first thing the scammers fake virus alert disable. But there is a way to restore the system beyond the sub system disabled by scammers. This DOS based solution does not always work but mostly it does and is worth a try.

Before giving up, potentially losing your data, and spending a day reinstalling Windows 10, contact us to bring your pc in to our workshop in Duncraig, Perth, Western Australia.

 
 


 

The Say Yes Scam – is it really a scam?

 

There are numerous websites of the so-called news variety who parrot the advice given by some police departments and the Better Business Bureau in America about popular scams, without giving this anymore thought or conducting any kind of analysis or research. In fact, the BBB warning against the current scam causing and delusional thinking into good folks around the world. The Say Yes Scam came out of a BBB satellite office in Florida and not the BBB as a national entity. We better say this is a scam just in case it is.

The idea is the scammer calls you on a fake number and asks a question designed to elicit a yes or no response, such as “am I speaking to joe smith”. If you are running a business where your name is well known in the area you might instinctively say yes.

The BBB or others spreading warnings about this scam do not appear to have analysed the status of this scam alert. As Snopes.com reported recently there does not appear to be any evidence of victims. The fear mongers want you to blindly accept that the word YES can magically amount to stealing money from you. As snopes rightly pointed out, how can YES be used in any kind of context to buy something in your name. Anyone can say the word YES.

I got one of these calls recently. The voiced asked if it was me they were speaking to. I said yes. The voice sounded artificial, digitized in some way, but why should that trouble me? I don’t care if it came from the moon. But I will keep you updated on this blog about any attempt to gouge money from my bank account. Stay in touch.

The say yes scenario reminded me of a few movies following in the footsteps of The Ring. Watch this video and you will die with ten days, answer the phone and you die within 24 hours. So I am seriously wondering if the Say Yes Scam should be known as the Say Yes Prank.

 
 


 

Make sure your website is HTTPS compliant or you will disappear.

 

https compliant website

Google is punishing websites with the secure socket layer (SSL) by dropping them off the search radar and in some cases websites can basically disappear overnight.

If your business relies on being searchable on google you need to act now.

  1. contact your website hosting provider and pay the fee to upgrade to HTTPS. In Australia the fee is usually $49 as of 2018.
  2. if you get mixed media messages / ssl errors or this site is not fully secure after getting your HTTPS in place it is not the job of your host to fix this as it’s time consuming. We can usually help on a consulting basis for a small fee.
 
 


 

The WMDC (Windows Mobile) issue in Windows 10 – explained 2018

trimble and wmdc issues

I wrote the following post on the Microsoft support channel after seeing so many trying futile workarounds and fixes that are not addressing the real issue for the retired WMDC and connectivity issues in Windows 10. Re posted here.

[OP]

The problem is best addressed by understanding the general life cycle of devices and the retirement of WMDC many years ago.

You will need windows 7 to run most of the legacy devices reliant on wmdc.

Some of these devices *may* run on windows 7 on Hyper-V, but the gotcha here is that if the device is not recognized by wmdc to start with there can be no device pass-through. Resetting the device to open wmdc in compatibility mode, then resetting the wmdc service protocol to run on a local system account with desktop interaction may give temporary access but this by no means a workable solution. Only a device seen as a disk drive can be manipulated as a pass-through device for hyper-v.

So for wmdc users with specification applications, such as data analysis software, install win7 on a standalone PC/laptop. This will be a workaround for some devices which rely on wmdc for the interim until the device vendors create a new model for windows 10 connectivity.

Some devices, such as Trimble data analysis devices, may have wifi connectivity. Have you tried this to bypass wmdc? Let us know how you got on.

Microsoft Certified Professional (MCP)

 
 


 

How to buy a new router – the definitive guide for 2018

There are plenty of blogs and articles around with convoluted explanations about wifi. Most of them will leave you non-technical types bewildered and none-the-wiser about which model to buy. At the end of the day you want to walk into a shop or buy a new modem/router online with the knowledge you need to make a sound buying decision.

Some of these questions will include:

  1. Do you have a small house, a medium house or a large house?
  2. How many people use devices, laptops, computers, android devices, ipads and iphone in your home?
  3. Do you have a garage or external office that you need to get the wifi signal to with good reception.
  4. Do you know the model number on the box is *NOT* the model number (for many brands including Netgear)
  5. Do your research first and never fall for the version trickery going on.
  6. Is there a lot of downloading and streaming in your house?

 

  1. Netgear generally is my preferred modem. Let’s not get all technical and geeky. These are the best, most reliable consumer modem/routers on the planet. If you go to the Netgear product page and look at the details tab it will tell you if it is for small homes, medium or large homes.
  2. the same product page will tell you how many simultaneous connections the router can handle. I find most average homes with a couple of brats will need 8 or more simultaneous connections to cover those almost always on at the same time devices, including AppleTV and androidTV’s.
  3. You should not need to use extenders. These irritating things are a poor excuse for not knowing your stuff. The right router will most likely reach to every room. We use a signal meter to do a walk-through in the house and find the weaker points, then look for the optimum place to position the modem.  Some homes with reflective wall insulation for example can be problematic. For those without the luxury of a signal meter remember to use only channels 1, 6 or 11. Some detection software will suggest channel 14 is a stronger signal but if you choose any channel outside the 1-6-11 rule you will overlap with your neighbours wifi and cause both yours and theirs to have degraded performance. Finding the right channel without the right tools is tricky but sticking to the 1-6-11 is a good start.
  4. The number shown on the box such as N300, or N600, or N900 is not a model number but the speed of the wifi, 300mbps, or if the router is a dual band model with 2.4ghz /5GHz that model-looking number is the combined speed of both bands. Confused? You’re not alone. The difference between the GHz range is 2.4 extends further than 5GHz. So 2.4 is usually preferred.
  5. So many sell old stock online. It is critical you check up at the product page to find out ALL the versioning revisions (if any). If you have a version 1 of the Netgear wndr4500 on offer, but your research tells you there is a version 2, then it has to be version 2 you want because version 1 will be flawed. If you’re buying online it will mean a lot of email exchanges because they don’t seem to care, whatever it takes is the order of the day.
  6. If you do a lot of downloading, movies, torrents, games, netflix, and so on, just remember you need a good quality router with plenty of memory inside the router, and a good processor chip. Modems delivered by the big ISP’s are usually cheap devices with poor routing capabilities. If you do a few movie downloads and your internet performance drops, or you experience drop-outs on the network, it might be a sign your router cannot handle what you ask of it.

Some routers are capable of upgrading from the vendors own internet software running on the router to powerful Linux based routing systems like DDRT and others. If you are doing a lot of downloading and movie watching these systems will give speed and stability to the right router.

One last word of advice, always change the default LAN password on your new router. I am referring not to the wifi password, but the actual router password. Most of them have admin or password as the default. If you want to see your router get hacked and a virus placed on router leave the password at the default.

Happy shopping!